Shipping policy

Shipping Policy

The Candy Closet UK currently delivers throughout the United Kingdom and also offers local collection in Cardiff.

UK Delivery

Delivery charges are calculated according to the total packed weight of your order:

  • Up to 2kg: £3.99
  • Over 2kg up to 5kg: £6.49
  • Over 5kg up to 10kg: £8.99
  • Over 10kg up to 15kg: £10.99

The delivery charge applicable to your order will be shown at checkout before payment is completed.

Orders are sent using our chosen UK delivery service. Delivery times are estimates and can occasionally be affected by circumstances outside our control, including carrier delays, adverse weather and busy seasonal periods.

Order Processing

We aim to prepare and dispatch orders as quickly as possible. During particularly busy periods, including promotions, holidays and periods of high demand, processing may take a little longer.

You will receive confirmation when your order has been processed and, where available, tracking information will be provided.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order.

The Candy Closet UK cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied when ordering.

If you notice an error after placing your order, please contact us as soon as possible at thecandyclosetuk@gmail.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been prepared or dispatched.

Local Collection in Cardiff

Local collection is available from Lisvane, Cardiff.

Please wait until you have received confirmation that your order is ready before travelling to collect it.

We normally ask customers to allow approximately 24 hours for collection orders to be prepared. Collection instructions will be provided with your order confirmation or when your order is ready.

Delayed, Missing or Damaged Orders

If your order has not arrived when expected, or arrives damaged, please contact us at thecandyclosetuk@gmail.com with your order number.

We may ask for photographs of damaged packaging or products so that we can investigate the issue with the delivery provider and arrange an appropriate resolution.

Please do not return any products without contacting us first.

Questions

If you have any questions about delivery or collection before placing an order, please contact:

thecandyclosetuk@gmail.com