Terms of service

Terms of Service
Last updated: 5 September 2026

These Terms of Service apply when you use The Candy Closet UK website or place an order with us.

About us

The Candy Closet UK is an online sweet shop based in Cardiff, Wales. You can contact us at thecandyclosetuk@gmail.com.

Products and information

We take reasonable care to describe our products accurately. Product colours, shapes, sizes and appearance may vary slightly from photographs because sweets are manufactured in batches and many products are packed by hand.

Ingredients, allergens and dietary information are based on current supplier and manufacturer information available to us. Manufacturers can change recipes and formulations. Customers with allergies or dietary requirements should review the relevant product information carefully before ordering and contact us if clarification is required.

We will not knowingly substitute a materially different product in a bespoke order without contacting you where that substitution could reasonably affect the nature of the order, dietary requirements or allergen information.

Prices and delivery charges

Prices are displayed in pounds sterling (GBP). The price shown when you place your order is the price you will be charged, subject to any obvious pricing error.

Delivery charges are shown separately at checkout and depend on the total packed weight of your order. Local collection may also be available where shown at checkout.

Placing an order

When you submit an order, you are offering to buy the products in your basket. An automatic order acknowledgement confirms that we have received your order but does not necessarily mean we have accepted it.

Your order is accepted when we confirm dispatch, confirm that it is ready for collection, or otherwise expressly confirm acceptance.

If we cannot accept an order because an item is unavailable, there is a pricing error, or we cannot deliver to the address supplied, we will contact you and refund any amount already paid for the affected item or order.

Payment

Payment must be made using one of the payment methods offered at checkout. Payment processing is provided through Shopify and its payment partners.

Build Your Own, bundles and party orders

Where you choose the contents of a Build Your Own mix, bundle or party order, it is your responsibility to check your selections before submitting the order.

Some products prepared to your individual specification may be treated as personalised or bespoke goods under consumer law. This can affect change-of-mind cancellation rights. Your statutory rights relating to faulty, damaged, incorrect or misdescribed goods are not affected.

Delivery

We currently deliver within the United Kingdom where delivery is available at checkout.

Delivery estimates are not guaranteed unless we expressly agree otherwise. Delays can occasionally occur for reasons outside our reasonable control, including carrier disruption, severe weather or exceptionally busy periods.

You are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

Local collection

Where local collection is selected, please wait until you receive confirmation that your order is ready before travelling to collect it.

Cancellations, returns and refunds

Our Refund & Returns Policy forms part of these Terms and explains your cancellation, return and refund rights in more detail.

Nothing in these Terms limits your statutory consumer rights.

Discounts and promotions

Discounts and promotional offers are subject to any conditions displayed with the offer. We may withdraw or amend a promotion where reasonably necessary, but this will not affect an order already accepted on the agreed terms.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet legal requirements.

If you are purchasing as a consumer, we are not responsible for business losses such as loss of profit, loss of business or loss of business opportunity.

Privacy

Our Privacy Policy explains how personal information is collected and used when you visit the website or place an order.

Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order will apply to that order unless a change is required by law.

Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory consumer protections that apply to you and may use any courts available to you under applicable law.

We will always try to resolve a complaint directly first. Please contact thecandyclosetuk@gmail.com.

Contact

The Candy Closet UK
Cardiff, Wales
thecandyclosetuk@gmail.com